Crowding and congestion can be a problem for commuters and bus companies alike, especially during Covid. Passengers want to know when and what sort of service they can expect – and bus companies want to ensure they provide the right services to meet that demand. This is the core concept behind a new ‘Mobility as a Service’ trial, pioneered by Hitachi and AMT in the Italian city of Genoa. The state-of-the-art system provides live information on congestion across the network, as well as crowding levels on 11 buses across 49 stops in the city.

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