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Companies are exploiting digital technologies to transform their businesses and provide new services and value. Digital transformation (DX) is attracting attention in a number of different business sectors both in Japan and abroad. The rising prevalence of remote work and contactless communication using IT in response to the COVID-19 pandemic is driving the importance of DX.

However, turning DX into something meaningful is no easy task. A number of barriers must be overcome, including the identification of objectives, investment costs and human resources, and the building of systems to support digital innovation. Hitachi, Ltd. offers Lumada as a solution for overcoming these challenges. Professor Tatsuyuki Negoro of Waseda Business School and Junichiro Takagi of Hitachi, Ltd, who is involved in Lumada operation (at the time of interview), discussed Lumada’s features and how to use it.

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